FAQ

Returns & Refunds Policy

Currently, all of our garments are handmade to order, which means we do not offer refunds unless an item is faulty or damaged due to an error on our part.

Sizing Adjustments

If your item arrives and is too large, we are happy to offer alterations. However, we do not remake items. Please refer to our size guides before purchasing, or leave your exact measurements in the notes at checkout to ensure the best fit.

Style & Fabric Choices

We do not offer returns if the item does not suit your personal style. Please choose styles and fabrics you know you’ll love, as each item is priced to reflect the time and craftsmanship involved in making it.

Faulty or Damaged Items

If your item is faulty or damaged due to an error on our part, we are happy to offer a refund if a request to repair the item is declined. You must contact us within 48 hours of receiving your item to report any concerns.

Refund Processing

Refunds are processed within three business days of receiving the returned item. Please note your bank may take additional time to complete the transaction. Allow up to ten working days after posting the item before getting in touch. We’ll notify you via email once your refund has been processed.

We recommend returning items via a signed and tracked service to ensure safe delivery back to us.

Upcoming Changes

We’re currently in the process of transitioning to a ready-to-ship. Once this change is complete, we will be able to offer a more flexible returns policy. Thank you for your patience and support as we grow!

Order Confirmation
Once you place an order, a confirmation email will be automatically sent to the email address you provided at checkout.

If you haven’t received your confirmation within 24 hours, please check your spam or junk folder in case it was filtered there. If it’s still missing, feel free to reach out to us at jetblack.clothing@hotmail.com so we can assist you.

Order Cancellations
We typically only cancel orders if there’s an issue with fabric availability or if you’ve requested a cancellation.

If your order is canceled due to a problem on our end, please accept our sincere apologies. We will always offer you an alternative option where possible and ensure your refund is processed in full as quickly as possible.

Changing or Cancelling Your Order
There is a short window of time between placing your order and when we begin processing it. If you need to make a change or cancel, please contact us within 24 hours of placing your order at jetblack.clothing@hotmail.com.

We’ll do our best to accommodate your request before the item enters production, but cannot guarantee changes after this point.

Production Time
All of our pieces are handmade to order, and currently have a production time of up to 18 working days.

Please note: Our working days do not include weekends and bank holidays.

Delivery Time & Rush Orders
Delivery time is in addition to our 18 working day production period and will depend on the shipping option you select at checkout. Estimated delivery times are provided during checkout.

If you need your order sooner than our standard turnaround, please contact us to request a rush order. Availability for rush orders depends on how busy we are at the time and cannot always be guaranteed.

There is an additional £15 rush fee, which includes:

• £9 for express delivery (UK)

• £6 for the additional time spent working outside of standard hours to complete your order

For international orders, the rush fee will vary depending on the cost of express delivery to your country.

International Shipping
We ship to most regions worldwide.

For international orders, please allow 7–14 working days for your item to arrive after the production period. Delivery times may vary depending on your location and selected shipping method.

Will I pay customs tax?

Customs tax is dependent on the laws and regulations of the country you’re ordering from. Since Brexit, customers in EU countries will be required to pay customs duties and VAT on orders from the UK. These charges are set by your local customs authority and are the responsibility of the customer.

Please note: If customs fees are not paid, your parcel may be returned to us. We are not liable for any additional shipping costs or delays caused by unpaid customs charges.