FAQ

Due to our company making only handmade to order clothing, we cannot offer refunds. If your item is too big we can alter the size, but will not remake the item. Please make sure to view our size guides to ensure the item you purchase will fit, or leave a note at checkout with direct measurements. 

We do not offer returns if your item does not suit your style so please choose styles/fabrics you know you will love. The price of the item includes the time to make the outfit. 

In the case your item is faulty or damaged and this is at our fault we will accept a refund, if request to fix the item is denied. 
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed. We suggest posting the item signed and tracked back to us to ensure we recieve it. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at jetblack.clothing@hotmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with fabric stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away within 24 hours after ordering, via jetblack.clothing@hotmail.com we may be able to cancel your order before it’s processed. 

All orders may have a 7-21 working day turnaround. However, be sure to check our Instagram bio or the top message on the website for the turnaround time for that current period, as we can lower this at non-peak times.

For example Up to 10 Working days. Working days do not include weekends or bank holidays. 

Please do not contact us before this turnaround time is up to ask the status of your order. 

Depending on what delivery you have chosen at checkout that is the time after production turnaround. 

Royal Mail Tracked 24 - Usually within 2 days. 

Express & Tracked - Next working day after posting. 

1st Class (Not tracked) - 1-3 working days. 

2nd Class (Not tracked) 2-5 working days. (May have longer delays) 

Please note If you do not request tracked postage we will not be able to locate your order and are no longer responsible for the package once it leaves our premises. 

Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. 

International shipping please allow 7-14 days working days for your item to arrive after production.

Yes we can accomdate this, if your order is needed within 7 days you must contact us via DM or Email for us to preapprove the order and you must select RUSH MY ORDER as the delivery option. This will bump your order to the top of the order list to be made quicker. 

Always message us before ordering to ask whether your order will be ready for a certain date so we can approve this. 

If you do not message us prior and write in your notes you need it by a certain date we cannot guarantee it.