Yes, we now accept returns on UK orders.
As Jetblack is no longer handmade to order, eligible UK items may be returned within 14 days of purchase, provided they meet the conditions below.
To be eligible for a return:
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Returns must be logged via our returns portal within 14 days of purchase
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Once a return request is approved, items must be sent back to us within 7 days
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Items must be unworn, unused, and in original condition
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All tags must remain attached
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Items must be free from odour, marks, makeup, tan, perfume, pet hair, or damage
All returns are thoroughly inspected upon arrival.
If an item is returned in a condition that means it cannot be resold, it will be returned back to you and no refund will be issued.
If your return is not received by us within 14 days of your return request being accepted, the return request will be cancelled and any item received after this time will be sent back to you.
Final Sale Items
Items marked as Final Sale are strictly non-refundable.
Our Final Sale Collection clearly displays all items classed as Final Sale.
This includes:
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Any item discounted by 30% or more
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Clearance and end-of-line styles
Please ensure you are happy with your purchase before placing your order, as these items cannot be returned or refunded.
Additional Returns Information
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Customers are responsible for return postage costs
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Original shipping fees are non-refundable
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Please allow up to 7–10 working days from receipt of your return for inspection and processing
Faulty Items
If you believe your item is faulty, please contact us within 48 hours of delivery with clear photos so we can assist you as quickly as possible.
Important
By submitting a return request, you confirm that your item meets all of the above conditions and timelines.